Billing Policy

Billing Policy

This Billing Policy (“Policy”) governs your purchase and use of our subscription-based plans (“Subscription” or “Plan”). This Policy forms an integral part of our Terms of Service and Privacy Policy. Any capitalized terms not otherwise defined herein shall have the meanings assigned to them in those documents.

By purchasing or using any Subscription, you acknowledge and agree to be bound by this Policy.

1. Subscription Plans

We offer a range of Subscription plans designed to provide personalized wellness and mindset training services. Depending on your selected plan, your Subscription may include access to:

• Personalized development programs and exercises

• Progress tracking tools and performance insights

• Educational materials, digital resources, and community features

• Premium support or one-on-one coaching sessions

Details of available plans, features, and pricing are displayed on our Website and may be updated or modified from time to time.

2. Billing Authorization and Payment Method

By starting a Subscription and providing a valid, accepted payment method (the “Payment Method”), you authorize us (or our authorized payment processor) to automatically charge your Payment Method at the beginning of each billing cycle based on the plan you selected, until your Subscription is canceled in accordance with this Policy.

Subscriptions are billed on a recurring basis (e.g., monthly, quarterly, or annually). You may update or modify your Payment Method at any time through your account settings or by contacting our Customer Support team.

All prices are listed in local currency and may be subject to applicable taxes, transaction fees, or currency conversion charges imposed by your payment provider.

If a payment fails or your account becomes delinquent, we reserve the right to suspend or terminate access to your Subscription until the outstanding balance is fully paid.

3. Recurring Billing and Renewal

Your Subscription will be billed at the start of your initial term and will automatically renew at the beginning of each subsequent billing period unless canceled prior to renewal.

We will charge your Payment Method on or near the same calendar day corresponding to the commencement of your paid Subscription. We reserve the right to adjust your billing date when necessary, including when a payment fails or your Payment Method is successfully updated.

If a payment attempt fails due to card expiration, insufficient funds, or any other reason, and you do not update your Payment Method or cancel your Subscription, you remain responsible for all outstanding amounts. You authorize us to continue billing your updated or replacement Payment Method as it becomes available.

4. Failed or Partial Payments

If your Payment Method is declined or otherwise unsuccessful, your billing date may be modified. To minimize service interruptions, we may, at our discretion, attempt to collect the outstanding balance through partial charges spread across smaller transactions. However, the total of such charges will never exceed the full amount due for the applicable billing period.

5. Plan Changes

You may upgrade or downgrade your Subscription plan at any time:

• Upgrades: If you upgrade your plan, the price difference will be charged immediately, and your enhanced features and benefits will be activated right away.

• Downgrades: If you downgrade your plan, the change will take effect at the end of your current billing cycle.

Please note that downgrading may result in the loss of certain features, data, or access to specific content associated with your previous plan.

We reserve the right to modify, suspend, or discontinue any Subscription plan, feature, or pricing at any time. If such a change materially affects your current Subscription, we will provide prior notice and the option to cancel before the new terms take effect.

6. Billing Inquiries

If you believe that you have been billed in error, please contact us immediately at support@mens-ritual.com. We will promptly investigate the matter and, if necessary, correct any billing discrepancies as soon as reasonably possible.

7. Cancellation of Subscription

Please note that deleting your account does not cancel your Subscription. You may cancel your Subscription at any time using one of the following methods:

1. Cancellation via Account Settings

You may cancel your Subscription directly through your account. To do so, navigate to the “Payment” section of your profile, select “Cancel Subscription”, and follow the on-screen instructions to complete the process.

Once your cancellation is confirmed, your Subscription will remain active until the end of your current billing cycle, after which it will not renew.

2. Cancellation via Email

Alternatively, you may request cancellation by sending an email to our support team at support@mens-ritual.com.

Please include the following information to help us process your request efficiently:

Subject: Request to Cancel My Subscription

To: Billing Department

Date: [Insert Date]

Message:

Dear Team, I am writing to request the cancellation of my active subscription associated with my account:

• Name: [Your Full Name]

• Email (used for account): [Your Registered Email Address]

• Subscription Plan: [Plan Name or Type]

• Billing Date / Renewal Date: [Insert Date, if known]

Please confirm that my subscription will not renew at the end of the current billing cycle and that no further payments will be charged to my account. I understand that my access to premium content and features will continue until the end of the current paid period, after which the subscription will terminate.

Thank you for your assistance.

Sincerely,

[Your Full Name]

[Your Contact Information, optional]

8. Termination by Us

You acknowledge and agree that we reserve the right, in our sole and absolute discretion, to suspend or terminate your account and/or access to the Service at any time, with or without notice, for any reason or no reason.

This includes, without limitation, situations where we believe that you have violated, breached, or acted inconsistently with this Billing Policy, Terms of Service, Refund Policy, or Privacy Policy.

Upon termination, your right to access or use the Service will immediately cease. Any fees paid prior to termination are non-refundable, except as required by applicable law or as expressly stated in our Refund Policy.

9. EU Right of Withdrawal (Cooling-Off Period)

If you are a consumer residing in the European Union (or otherwise entitled to the protections of the EU Consumer Rights Directive 2011/83/EU), you have the right to withdraw from your Subscription within 14 calendar days from the date on which the contract is concluded, without giving any reason and without incurring any costs other than as described below.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (for example, a letter sent by post or an email to support@mens-ritual.com) before the 14-day withdrawal period has expired. You may, but are not required to, use the model withdrawal form set out below. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Immediate performance and loss of the right of withdrawal. By purchasing a Subscription and choosing to access the Service before the end of the 14-day withdrawal period, you expressly request that we begin performance immediately and you acknowledge that: (a) if the Service is fully performed within the withdrawal period, you will lose your right of withdrawal once performance is complete; and (b) if you withdraw after performance has begun but before it is complete, you will be required to pay us an amount proportionate to what has been supplied up to the time you informed us of your withdrawal, compared with the full scope of the Subscription.

This right of withdrawal applies to your initial purchase of a Subscription and is separate from your ongoing right to cancel future renewals at any time, as described in Section 7 (Cancellation of Subscription) above. Nothing in this Section limits any other statutory rights you may have under the mandatory consumer protection laws applicable in your country of residence.

Model Withdrawal Form

(Complete and send back this form only if you wish to withdraw from the contract.)

To: [Company Legal Name], [Company Registered Address], [Company Email Address]

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: [Subscription/Plan name]

Ordered on: [Insert Date]

Name of consumer(s): [Insert Name]

Address of consumer(s): [Insert Address]

Date: [Insert Date]

10. Refunds

Unless otherwise specified in our Refund Policy or required by applicable law, all payments are non-refundable, and we do not provide refunds or credits for partially used billing periods. If you believe a billing error has occurred or that you were charged incorrectly, please contact us at support@mens-ritual.com within a reasonable time frame, and we will review your claim in accordance with our Refund Policy. This Section is subject to, and does not limit, your right of withdrawal described in Section 9 (EU Right of Withdrawal (Cooling-Off Period)) above, where applicable.